Scope
This policy applies specifically to ChemSpray, an agricultural operations platform developed and supported by Element Labs. It applies to the ChemSpray applications, customer workspaces, synchronisation services and related support that link to this page.
The broader Element Labs Privacy Policy also applies. If the two policies differ about ChemSpray, this app-specific policy takes priority.
Who is responsible
Element Labs is a South African software and systems engineering studio. We are responsible for ChemSpray account administration, platform security, support and product operation.
Where a customer organisation uses ChemSpray to manage its staff, contractors, clients or agricultural operations, that organisation normally decides why and how those records are processed. The customer is generally the responsible party or data controller, and Element Labs acts as its operator or service provider.
Information ChemSpray may process
The exact information depends on the features enabled by the customer organisation and the information its authorised users enter. ChemSpray may process:
- Account and identity data: name, email address, Google sign-in identifier, account ID, company or tenant membership, role and authentication or security events.
- Workforce data: employee or contractor number, telephone number, role, supervisor, assignments, attendance, clock-in and clock-out records, timestamps, rates, payroll-related records and approval history where those modules are enabled.
- Location data: precise or approximate GPS coordinates, capture accuracy, field boundaries, property locations, attendance-proof locations and route or work-area points when a user actively uses a location-enabled workflow.
- Photos, video and files: profile or proof photographs, short attendance or work-verification video, inspection media, documents and generated reports when captured or uploaded by an authorised user.
- Agricultural and operational data: customers, enquiries, properties, fields, work orders, spray or cutting jobs, target species, recipes, chemical and inventory records, equipment, machine readings, checklists, weather decision snapshots, completion records and audit trails.
- Device and technical data: app version, device and pairing identifiers, connectivity and synchronisation status, diagnostics, access events and error information needed to operate and secure the service.
- Support information: information supplied in email, telephone, WhatsApp or other support communications.
ChemSpray does not sell personal information and does not use personal information for third-party advertising.
Device permissions
- Location: used only for features such as GPS field measurement, operational mapping, work verification and attendance proof. ChemSpray does not require continuous background location for ordinary use.
- Camera: used when an authorised user chooses to capture profile, attendance, inspection or proof-of-work media.
- Biometrics: may be used to confirm an authorised action or unlock protected access through the device operating system. ChemSpray receives only the success or failure result and does not receive or store fingerprint, face or other biometric templates.
- Network access: used for authentication, maps, cloud synchronisation, licensing, updates and support-connected features.
You can control app permissions in your device settings. Disabling a permission may prevent the related feature from working.
How information is used
We and the relevant customer organisation use information to authenticate users; create and administer tenant workspaces; assign roles and devices; plan, dispatch and verify work; map fields and work areas; manage chemicals, inventory and equipment; calculate attendance or payroll records where enabled; synchronise authorised records; generate operational reports; provide support; maintain auditability; prevent misuse; and comply with contractual or legal duties.
Processing may be based on consent, performance of a contract, compliance with law, legitimate operational and security interests, or the lawful instructions of the customer organisation.
Local storage, cloud storage and transfers
ChemSpray is designed for offline-capable field work. Authorised operational records may be stored locally on a device and synchronised to tenant-scoped cloud services when connectivity is available. Local records remain on the device until synchronised, archived, removed through the product workflow or cleared by an authorised administrator.
Cloud service providers may process information in countries outside South Africa. Where cross-border processing occurs, we use service providers and safeguards intended to provide appropriate protection under applicable law.
Retention
Information is retained only for as long as reasonably necessary to provide ChemSpray, meet the customer organisation's operational and audit requirements, maintain security, resolve disputes and comply with contractual or legal obligations. Retention varies by record type, customer configuration and applicable law.
Deleting the app does not necessarily delete information already synchronised to a customer workspace. A verified deletion request is required for cloud account or workspace records.
Security
Safeguards may include encrypted network transport, tenant separation, row-level and role-based access controls, private file storage, device pairing, local device protection, audit trails and restricted administrative access. No system can be guaranteed completely secure, and users must protect their accounts and devices.
Your privacy rights
Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may request access to personal information, correction, deletion where appropriate, restriction or objection, and information about relevant service providers.
If your data belongs to an employer or another customer organisation's ChemSpray workspace, contact that organisation first. Element Labs will assist it where required.
Account and data deletion
To request deletion of a ChemSpray account and associated personal information, email admin@elementlabs.co.za with the subject “ChemSpray account and data deletion request”. Include the account email, company or tenant name and enough information for us to verify the request.
We will confirm the applicable process and may coordinate with the customer organisation controlling the workspace. Records required for legal, security, payroll, audit or dispute-resolution purposes may be retained only for the necessary period.
Children
ChemSpray is business software intended for authorised adult users and is not directed to children. Customer organisations must not knowingly provide accounts to children or submit children's personal information unless legally authorised and appropriately protected.
Contact and complaints
For privacy questions, rights requests or suspected privacy incidents, contact admin@elementlabs.co.za and identify ChemSpray and the relevant customer organisation.
You may also have the right to complain to the Information Regulator of South Africa. We encourage you to contact us first so that we can investigate and respond.
Changes to this policy
We may update this policy when ChemSpray features, providers, laws or data practices change. The updated version will be published at this URL with a revised date. Material changes may also be communicated in the app or through the customer organisation.